Jessica A.

Hi, I’m Jessica, a Customer Service & Administrative Assistant with 3+ years of experience in customer support, e-commerce, real estate media, and administrative operations. I help businesses stay organized while providing responsive and professional customer care. My experience includes: • Email, chat, and phone support • Order management, returns, refunds, and replacements • Scheduling and appointment coordination • Data entry, documentation, and record management • Customer follow-ups and issue resolution • Internal coordination and escalation handling • Real estate media and project support I’m experienced with platforms including Aryeo, Airtable, Matterport, Show & Tour, Dropbox, Shopify, Gorgias, Kustomer, Aircall, and Google Workspace. My strengths are clear communication, attention to detail, problem-solving, adaptability, and reliable follow-through. I’m comfortable working independently, managing multiple tasks, and making sure nothing gets overlooked. If you need a dependable Virtual Assistant who can support your customers and keep your daily operations organized, I’m ready to help.