Lisa D.

I design and build Medicare-aligned healthcare workflows and operating models across AWV, CCM, RPM, and RCM systems. I work with healthcare organizations to fix broken intake, eligibility, care delivery, and billing workflows that drive denials, compliance risk, and operational inefficiency. My focus is translating strategy into execution-ready operating models that teams can actually run. This includes redesigning workflows across patient access, intake, clinical review, service delivery, and billing, ensuring alignment between clinical requirements, operational processes, and revenue capture. I build structured workflow logic, decision frameworks, and governance models that eliminate rework, improve throughput, and stabilize performance across growing or fragmented operations. My background includes leading and scaling CCM, RPM, and transitional care programs, rebuilding call center and service delivery operations, and aligning cross-functional teams across clinical, product, and engineering. I have designed end-to-end workflows that improved enrollment, billing compliance, and operational performance by addressing the upstream gaps that create downstream denials and coordination failures. Clients bring me in when growth has outpaced structure, workflows are breaking across teams, or performance is inconsistent. I focus on building systems that hold under real-world conditions, not theoretical frameworks that fail in execution.