Jamie C.

I have a diverse professional background spanning analytics, reporting, QA/QC, administrative operations, product management, and learning/training. I bring extensive Excel experience, and I am skilled in ad hoc reporting, dashboards, KPI tracking, and trend analysis to support data-driven decisions. I manage departmental operations, including scheduling, meetings, slide decks, supply management, onboarding, and resource coordination. My QA/QC experience includes supervising and coaching staff in consumer complaint sample testing, maintaining audit-ready documentation, performing trend analysis, conducting investigations, developing SOPs and work instructions, and ensuring regulatory compliance, including FDA-related processes. I enjoy analyzing complex information, identifying risks, and implementing corrective and preventive actions to improve processes and outcomes. I also have substantial experience designing and delivering training materials, workshops, learning assignments, and competency-based programs. I support teams through coaching, mentoring, and knowledge transfer, fostering skill development, process adoption, and performance improvement. As a Product Owner, I manage reporting and analytics portfolios, prioritize backlogs, gather requirements, facilitate UAT, and standardize processes, ensuring alignment with organizational objectives. My experience with change management allows me to implement new tools and processes smoothly while keeping teams informed and engaged. I thrive in roles that require versatility, attention to detail, and independent problem-solving. I can take on projects ranging from reporting, virtual assistance, and administrative support to customer service, QA/QC, instructional design, and product management. I consistently deliver high-quality results, helping clients streamline operations, enhance reporting and analytics, maintain compliance, and develop their teams.