Victor N.

I have 5+ years of professional experience across financial services, UK insurance, property/lettings, legal/claims and NHS (healthcare) administration, with a strong background in handling sensitive information, investigating cases, reviewing documentation and maintaining high levels of accuracy. My experience means I can step into complex workflows quickly, handle sensitive information professionally, and take ownership from investigation and documentation through to resolution. 🏠 UK Lettings, Referencing, Claims & Legal Support I bring practical UK property and lettings experience, including: Tenancy matters | Tenant & Guarantor referencing Communication | Claims | Evidence Review | Fraud Detection | Possession Notices | Case Files | Litigation Preparation At HomeLet, I managed claims through the full lifecycle and handled tenancy breaches, legal documentation and case preparation. I achieved a 97% file-handling quality score and set a departmental record by assessing and accepting a claim within one hour. 🚨 AML, KYC & Fraud I have hands-on experience with: KYC | CDD | AML | Fraud Investigation | Risk Assessment | Case Management | SAR Support | Document Verification At Barclays, I reviewed 60+ high-risk cases every month, reduced false positives by 22%, and helped prevent approximately £30,000 in potential financial losses. I also achieved 98% accuracy in data entry and audit reviews. 🏥 NHS Administration In my NHS role, I supported community mental health teams with: Clinical documentation | Care plans | Electronic records | Referrals | Discharges | Data management | Meeting minutes | Diary management | Telephone & email support I worked with systems including PARIS and Liquid Logic, ensuring information is accurate, organised and handled appropriately. 💼 What I can do for your business Whether you need help with KYC reviews, fraud investigations, UK lettings administration, claims processing, legal support, NHS/healthcare administration, data entry, document management, case management or customer support, I bring real-world experience not just theory. Tools I work with: Salesforce, Hubspot, IDnow, PARIS, IRIS, Liquid Logic, Microsoft Excel, Microsoft Office 365, Google Workspace and Slack. Why work with me? ✔ Detail-focused - I spot inconsistencies, red flags and missing information. ✔ Results-driven - I focus on outcomes, not just completing tasks. ✔ Trusted with sensitive information - experienced across banking, legal, insurance and NHS environments. ✔ Adaptable - comfortable learning new systems and working across different industries. ✔ Reliable communicator - professional, responsive and easy to work with. Give me the task, the problem or the backlog, I will bring structure, attention to detail and a solution-focused approach. Let’s get your work moving.