Shahjahan A.

I work as a P&C Insurance Operations Specialist supporting U.S. insurance agencies with daily operations and CRM management. I have hands-on experience handling the complete policy lifecycle, including new business, renewals, endorsements, rewrites, cancellations, billing support, and issuing certificates of insurance. I currently work with InsuredMine CRM, where I manage workflows, set up automations, and provide client training. I also have experience using Zapier, preparing reports, and working extensively with Excel, backed by an Advanced Excel certification. I’ve completed courses in Personal Productivity, Time Management and Prioritization, and Active Listening: Enhancing Communication Skills, which help me stay organized, communicate clearly, and deliver reliable support to clients.