Munachi P.

Customers don’t churn overnight. They churn when onboarding is unclear, support is slow, follow-ups are missed, and no one is paying attention to the customer journey. I help businesses fix that. I’m a Customer Success Manager & Onboarding Specialist with 4+ years of experience across Customer Success, Customer Support, CRM, automation, and operations. I help businesses: → Onboard customers and get them to value faster → Manage accounts, support customers, and prevent churn → Improve CRM workflows, follow-ups, and automation → Keep customer-facing operations organized and moving I’ve helped reduce churn from 29% to 10%, improve NPS from -2 to 80, and increase daily product engagement from 40% to 71%. Tools: HubSpot, GoHighLevel, Salesforce, Zendesk, Gainsight, Customer.o, ClickUp, Trello, Microsoft Clarity & more. If you need someone who can manage the customer relationship while also improving the systems behind it, let’s talk. Send me a message and tell me where things are breaking down. I'll tell you exactly how I'd fix it. No commitment, just clarity. I respond within a few hours and offer a free 20-minute customer success and onboarding audit for new clients. You can click on the link below to view my portfolio website to see my projects: munapriscaup.netlify.app