Claudine M.

Experience: Logistics Management: Handled end-to-end inbound and outbound shipment lifecycles, ensuring seamless support for a global customer base. De-escalated critical shipment issues involving delayed, damaged, or lost cargo. Claims Processing: Capable of tracking and process lost or damaged packages claims to accelerate investigations and recovery of the package. Tracked and processed lost or damaged package claims, accelerating investigations and recovery efforts. Managed order processing and coordinated residential and commercial pickup schedules. Skills: • Shipment Management: Tracking inbound/outbound and processing orders. Issue & Claims Resolution: Managing lost or damaged cargo tickets and de-escalating customer complaints. • Scheduling & Coordination: Planning precise pickup and delivery windows for residential and commercial sites. • Data & Digital Literacy: Maintaining strict documentation accuracy within logistics software and databases and data entry. • Carrier & Client Communication: Serving as the central link between dispatchers, drivers, and international customers.