Diana D.

Client Care And Customer Loyalty Builder

I work at the intersection of people, communication, and systems, especially in education, healthcare, and social impact spaces. I excel at roles where empathy, organization, and clarity really matter. My core strengths & expertise: Client & Family Care (ABA / Healthcare) Building trust with leads, caregivers, and families from first contact Explaining complex services (ABA therapy, insurance, diagnoses) in a clear, reassuring way Coordinating documentation, follow ups, and availability while ensuring families feel supported and heard Outreach & Relationship Building Contacting organizations, clinics, and professionals to create partnerships and referrals Writing effective emails, outreach plans, and follow up strategies Acting as a bridge between clients, providers, and internal teams Academic & Research Work (Social Sciences) Research focus on student wellbeing, transition to university life, and institutional support services Strong background in gender studies, women’s roles in politics, and socio-economic development in Ecuador Experience as a Teaching Assistant supporting political development coursework and academic discussions Communication & Language Strong academic and professional writing (APA 7, reports, theses, emails) English–Spanish proficiency with experience in translation and language support Teaching and tutoring English (B2-level focus), with attention to grammar, clarity, and confidence Organization & Coordination Managing multiple stakeholders, timelines, and documentation Supporting operations in educational and healthcare settings Detail oriented, reliable, and calm under pressure How people experience working with me Empathetic, approachable, and professional Clear communicator who reduces confusion and stress Organized, proactive, and deeply people centered Mission driven, especially in education, wellbeing, and social impact