Kyla E.

I am a dedicated Customer Engagement Representative with proven skills in problem-solving, relationship building, and customer service. Committed to enhancing customer satisfaction through effective communication and negotiation. I have been in the customer service field for almost 5 years now and i am very efficient in a a fast-paced, metric driven environment. I am also; -Adaptable and quick to learn new scripting and systems. -Professional phone presence and clear verbal communication. -Team oriented and strong work ethic. ACCOMPLISHMENTS Recognized as a top-performing soft- sales representative at OJO Labs, advancing to tier 1 customer handling within three months of training and consistently maintaining that position since. Regularly surpassing company expectations and monthly quotas through strong consulting selling, effective lead qualification , and high quality customer engagement. Performance, consistency, and reliability were repeatedly acknowledged through company rewards, demonstrating sustained excellence in a fast- paced, metrics driven call center environment every month for the past years.