Mariyam J.

I am Mariyum Javed 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗦𝗽𝗲𝗰𝗶𝗮𝗹𝗶𝘀𝘁 and 𝗖𝗥𝗠 Expert with 5+ years of experience helping businesses improve customer satisfaction, streamline CRM systems, and increase retention. If your business needs structured customer communication and organized CRM management, I bring both operational accuracy and customer focused support. 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗘𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲 I manage: ✔ Live Chat Support ✔ Email Support ✔ Phone Support ✔ Inbound Calls ✔ Warm Leads Follow ups ✔ Appointment Setting ✔ After Sales Support ✔ Customer Retention and De escalation I have worked in high volume environments where fast response times, clear communication, and brand protection are critical. My focus is always resolution, customer trust, and long term relationship building. 𝗖𝗥𝗠 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗘𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲 Experienced with: ✔ 𝗛𝘂𝗯𝗦𝗽𝗼𝘁 𝗖𝗥𝗠 ✔ 𝗚𝗼𝗛𝗶𝗴𝗵𝗟𝗲𝘃𝗲𝗹 ✔ 𝗦𝗮𝗹𝗲𝘀𝗳𝗼𝗿𝗰𝗲 ✔ 𝗭𝗼𝗵𝗼 𝗖𝗥𝗠 𝗖𝗥𝗠 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀 ✔ 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗗𝗮𝘁𝗮 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 Accurate data entry, profile updates, tagging, and record maintenance. ✔ 𝗜𝗻𝘁𝗲𝗿𝗮𝗰𝘁𝗶𝗼𝗻 𝗟𝗼𝗴𝗴𝗶𝗻𝗴 Documenting calls, chats, emails, notes, and follow ups inside the CRM system. ✔ 𝗣𝗶𝗽𝗲𝗹𝗶𝗻𝗲 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 Lead tracking, deal stage updates, opportunity management, and structured follow ups. ✔ 𝗟𝗶𝗳𝗲𝗰𝘆𝗰𝗹𝗲 𝗦𝘁𝗮𝗴𝗲 𝗨𝗽𝗱𝗮𝘁𝗲𝘀 Managing customer journey stages to support sales and marketing alignment. ✔ 𝗧𝗮𝘀𝗸 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻 𝗮𝗻𝗱 𝗥𝗲𝗺𝗶𝗻𝗱𝗲𝗿𝘀 Creating tasks, setting reminders, and ensuring timely follow ups. ✔ 𝗔𝗽𝗽𝗼𝗶𝗻𝘁𝗺𝗲𝗻𝘁 𝗧𝗿𝗮𝗰𝗸𝗶𝗻𝗴 Scheduling, confirming, and updating appointments within the CRM. ✔ 𝗗𝗮𝘁𝗮𝗯𝗮𝘀𝗲 𝗖𝗹𝗲𝗮𝗻𝘂𝗽 Removing duplicates, correcting errors, and maintaining organized records. ✔ 𝗥𝗲𝗽𝗼𝗿𝘁𝗶𝗻𝗴 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 Assisting with CRM reports, activity tracking, and performance monitoring. I understand how CRM accuracy directly impacts sales performance, marketing automation, and reporting. 𝗪𝗵𝘆 𝗪𝗼𝗿𝗸 𝗪𝗶𝘁𝗵 𝗠𝗲 ✔ 𝗥𝗲𝘀𝘂𝗹𝘁𝘀 𝗙𝗼𝗰𝘂𝘀𝗲𝗱 I focus on resolution, efficiency, and measurable impact, not just task completion. ✔ 𝗦𝘁𝗿𝗼𝗻𝗴 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻 Clear, professional, and brand aligned communication across chat, email, and phone. ✔ 𝗖𝗥𝗠 𝗔𝗰𝗰𝘂𝗿𝗮𝗰𝘆 Clean data, organized pipelines, and structured documentation that supports sales and reporting. ✔ 𝗗𝗲𝘁𝗮𝗶𝗹 𝗢𝗿𝗶𝗲𝗻𝘁𝗲𝗱 Nothing falls through the cracks. Every interaction is logged, tracked, and followed up properly. ✔ 𝗥𝗲𝗹𝗶𝗮𝗯𝗹𝗲 𝗮𝗻𝗱 𝗔𝗰𝗰𝗼𝘂𝗻𝘁𝗮𝗯𝗹𝗲 I take ownership of my responsibilities and deliver consistent performance. ✔ 𝗤𝘂𝗶𝗰𝗸 𝗟𝗲𝗮𝗿𝗻𝗲𝗿 Comfortable adapting to new tools, systems, and workflows with minimal supervision. If you need a dependable Customer Support and CRM Specialist who understands both customer experience and backend systems, I am ready to contribute. Customer Support and CRM Specialist