Jelena P.

Customer service

Professional Summary Customer service specialist with 10 years of experience as a flight attendant and supervisor with Qatar Airways, where I routinely handled high-pressure situations, multitasked across critical operations, and delivered exceptional support to passengers from diverse backgrounds. Skilled in clear communication, problem-solving, documentation, and resolving time-sensitive issues with accuracy and professionalism. Currently pursuing an MBA, expanding my knowledge of business operations and organizational processes. Additionally, I served as a brand ambassador for an ocean-protection NGO, strengthening my outreach abilities and collaborative skills. Seeking an opportunity to support a team committed to service excellence, professionalism, and meaningful impact.