Jennifer R.

I help businesses protect their revenue by managing fraud risks, resolving payment disputes, and leading operations teams that actually get results. With 10+ years of experience spanning fraud operations, risk management, compliance, and dispute resolution — largely built across BPO environments handling high-volume, multinational accounts — I bring both the technical depth and the leadership experience to deliver real outcomes. On the fraud and compliance side, I’ve developed and implemented fraud detection strategies that resulted in zero fraud losses over two consecutive years. I’m well-versed in KYC/AML frameworks, risk assessment, and building controls that hold up under regulatory scrutiny — including experience working across US, UK, Australian, and Middle Eastern compliance environments. On the dispute side, I manage end-to-end chargeback and fraud disputes for Credit Card and PayPal transactions with a consistent 90% win rate. That means knowing the card network rules inside out, building airtight evidence packages, and identifying the patterns that prevent disputes from recurring in the first place. My leadership background is rooted in BPO operations — managing teams of up to 50 analysts and supervisors across multiple regions and time zones, setting performance standards, mentoring team members, and driving continuous improvement in fraud and payments workflows. If you need someone who can hit the ground running on fraud risk, compliance operations, chargeback management, or team leadership — let’s talk. Skills: Fraud Detection & Prevention · Chargeback & Dispute Management · Risk Management · KYC/AML Compliance · Dispute Lifecycle Management · BPO Operations · Team Leadership · Payment Processing · Regulatory Compliance · Case Investigation