Nalain Z.

Are you running a Shopify store and drowning in support tickets? I've got you covered. I'm a Shopify Customer Support Specialist and Virtual Assistant with 5+ years of experience helping Dropshipping and DTC Shopify brands manage email and live chat support. I handle customer inquiries professionally, protect your brand reputation, and turn unhappy customers into loyal ones. What I Can Do For Your Shopify Store: ✅ Email support, live chat, and ticket management ✅ Order tracking, status updates, and shipping inquiries ✅ Returns, refunds, exchanges, and cancellation processing ✅ Lost package claims and dispute resolution ✅ Chargeback & fraud prevention responses ✅ Product FAQs and pre-sale customer inquiries ✅ Managing negative reviews and escalations 🛠️ Tools & Platforms I Work With: Helpdesk: Gorgias, Zendesk, Freshdesk, Help Scout, Re:amaze, Intercom, Outlook, Gmail Live Chat: Gorgias, Crisp, Richpanel eCommerce: Shopify, Shopify Plus Communication: Gmail, Slack, WhatsApp, Skype, Discord Tracking: AfterShip, 17Track, UniUni, USPS, 4PX, FedEx, UPS 💡 Why Clients Choose Me: Fast response times (under 4 hours) Empathetic, professional tone that reflects your brand voice Detail-oriented with zero tolerance for dropped tickets Available for both short-term coverage and long-term support roles Organized, reliable, and proactive, I flag issues before they escalate Whether you're hiring a dedicated Shopify Customer Support Specialist or a Virtual Assistant to manage your support inbox, I bring 5+ years of experience handling day-to-day tickets, product launches, seasonal spikes (Q4), and ongoing daily support for Shopify, Dropshipping, and DTC brands. 📩 Send me a message and let's talk about how I can support your Shopify store.