Pranav A.

I'm a ServiceNow Developer and Trainer with strong hands-on experience implementing various modules and building custom applications. CSA, CAD, CIS-Data Foundation, and CIS-Discovery certified, with many micro-certifications as well. I've been involved in complete ServiceNow project lifecycles, from initial requirements through to successful delivery. I have worked closely with international clients across different regions and time zones. I will provide services in the following ServiceNow-related areas (but not limited to): creating new modules and providing support for an existing system. JavaScript Scripting Client Scripts and UI Policies UI Actions Business Rules Script Includes and GlideAjax Service Catalogs and Record Producers SLAs Access Control List (ACLs) CMDB Import Sets and Data Import Notifications and mail scripts Dashboard and Reporting Portal Development and Customizations (Widgets, Pages) Incident, Problem, Knowledge, and Change Management HRSD (HR Cases, Tasks, and lifecycle events) ITSM (Incident, Problem, Change & Requests) ITAM (HAM & SAM) REST APIs (Outbound & Inbound) Chatbot / Virtual Agent App Engine Studio Teams, Slack, JIRA Integration Agentic AI, Now Assist