Joan S.

Bilingual Client Advocate - Virtual Assistance - Operations Specialist

I am a results-driven professional with a unique blend of technical expertise and high-level customer service experience. With academic foundation in Mechatronics and Mechanical engineering, I excel at solving complex problems and providing advanced technical support. My professional background includes: • Technical Support & Telecom: Delivering advanced troubleshooting for broadband and VoIP services at Windstream. • Sales: Driver customer acquisition and providing expert telecommunications advice at Optimum. • Healthcare advocacy: Navigating complex insurance plans and ensuring HIPAA compliance for United Healthcare members. HIPAA Certified Professional with experience in Healthcare Data. I specialize bridging the gap between technical complexity and customer satisfaction. I bring discipline, efficiency, and a commitment to excellence to every project.