Melanie M.

Operations leader with 17+ years of experience in project management, event management, customer success, and process improvement. Skilled at building scalable systems, developing SOPs, managing cross-functional projects, coordinating with vendors and key stakeholders, and improving client experiences. Recent accomplishments include developing a customer success program that proactively identified at-risk clients, leading 25+ corporate events annually, and helping grow an organization from a small team into a multi-department operation. Experienced with HubSpot, QuickBooks, Google Workspace, CRM administration, workflow automation, and reporting. Bachelor’s degree with a proven track record of bringing structure, organization, and accountability to growing businesses. I thrive in startup and high-growth environments where priorities evolve quickly and team members must be resourceful. I enjoy creating structure, solving problems, and building the operational foundation needed for sustainable growth.