Miles O.

I specialize in providing exceptional IT support with over 5 years of experience in help desk, on-site assistance, and systems administration. I have a proven track record in managing high-priority incidents, leading infrastructure projects, and deploying endpoint security solutions. My expertise includes Microsoft 365 administration, ITSM platforms, and mobile device management. I focus on creating clear and user-friendly documentation, such as SOPs and troubleshooting guides, to enhance the end-user experience. Trained in customer service, I make technology approachable and ensure that support interactions are positive and effective. If you are looking for an IT support specialist who combines technical skills with a commitment to helping people, let’s connect and discuss how I can bring value to your team.