Anthony C.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Sep 25, 2026.

Struggling with slow response times, unhappy customers, or an overwhelmed support queue? That's exactly what I fix. When customers don't get timely, professional support — they leave. And when they leave, your business suffers. I help businesses prevent that by delivering consistent, high-quality customer support across every channel. I'm a Customer Support Specialist with 8+ years of experience in inbound call handling, live chat, email support, and back-office operations — and I bring verified certifications to back it up. 🏅 Zendesk Support Certified | Zendesk Administrator Certified | HubSpot CRM Certified | HubSpot Inbound Certified | HubSpot Customer Service Certified I don't just hold certifications — I apply them daily. From configuring Zendesk workflows and automations to managing HubSpot CRM pipelines, I bring both technical knowledge and real-world experience to every role. What I deliver for your business: ✔ Inbound call & live chat handling with fast, professional responses ✔ Email support with consistent tone and under-24hr reply times ✔ Zendesk & HubSpot management — ticket handling, workflows & reporting ✔ Order tracking, complaint resolution & account management ✔ SLA monitoring and performance tracking from real supervision experience ✔ Complaint escalation handling with calm, solution-first communication ✔ CRM documentation and accurate record keeping for every interaction What makes me different from other support specialists: ✔ I understand support from both sides — as an agent and as a team supervisor ✔ I don't just follow scripts — I think critically to find the best solution for every customer ✔ I treat every customer interaction as a direct reflection of your brand ✔ I bring structured, process-driven support that scales with your business My background also includes operations management and team coaching — meaning I understand what businesses need from a support specialist at every level. Whether you need someone to handle your front-line support or help streamline your entire support operation, I have the experience to deliver. I don't just respond to tickets — I protect your brand with every single customer interaction. Certified. Experienced. Reliable. Available for long-term contracts. Message me and I'll reply within a few hours.