Mario B.
Zendesk Certified Admin | Automation, AI & Implementation Specialist
Hi, I'm a certified Senior Zendesk Consultant and Support Operations Expert with 10+ years in Zendesk Administration and Customer Support. I help businesses streamline support, reduce manual effort, and improve customer satisfaction through the following services: • Zendesk Implementations • Audits • Best Practices • AI-Powered Workflows (AI Agents Advanced) • Automations • Custom Reporting • API Integrations I focus on scalable, efficient solutions that enable teams to work smarter and deliver better customer experiences. Let's connect!
Earnings and projects
Last 6 months ÷ 5.2 months active (since Jun 2026)
Last 6 months: $5.1k
Billed in all: $5,413$5.4k
$5.1k in the last 6 months
Earnings, last 30 days
Skill rankings: Top 12% in Data Analysis
Ranked by MRR among everyone on Upwork with the skill.
- #37Customer Experience Management Software165 freelancers · 🇺🇸 #8Top 22%🇺🇸#8 of 37
- #163Stakeholder Management948 freelancers · 🇺🇸 #36Top 17%🇺🇸#36 of 192
- #511AI Implementation2,383 freelancers · 🇺🇸 #100Top 21%🇺🇸#100 of 422
- #573Customer Experience2,788 freelancers · 🇺🇸 #72Top 21%🇺🇸#72 of 349
- #1,399Zendesk5,908 freelancers · 🇺🇸 #71Top 24%🇺🇸#71 of 369
- #1,825Data Analysis14,625 freelancers · 🇺🇸 #357Top 12%🇺🇸#357 of 2,487
- #2,000Automation12,740 freelancers · 🇺🇸 #344Top 16%🇺🇸#344 of 1,670
- #2,781Project Management18,568 freelancers · 🇺🇸 #646Top 15%🇺🇸#646 of 4,105