Katharina G.

With a Bachelor's degree in Business Administration, vocational training in Wholesale and Foreign Trade Management, and five years of professional experience in the coffee industry, I help businesses streamline administrative processes, improve customer operations, and turn performance data into actionable insights. My background combines hands-on operational support with analytical skills and a strong understanding of business processes. I have experience managing customer inquiries, coordinating daily operations, tracking call center KPIs, and translating performance data into structured reports and visualizations that support informed business decisions. How I Can Support Your Business • Business & Administrative Operations: Back-office support, process coordination, scheduling, documentation, and daily operational tasks. • Customer Experience & Support: Professional email, chat, and phone support, customer inquiry management, and communication. • KPI Reporting & Performance Analysis: Collecting, monitoring, and analyzing operational metrics to identify trends and improvement opportunities. • Data Visualization & Reporting: Creating clear, structured reports and visual charts using Excel and Power BI. • Workflow & Team Coordination: Supporting organized workflows and collaborating efficiently with teams using digital tools. Tools & Software • Microsoft Excel, PowerPoint, Word, and Outlook • Microsoft Power BI • CRM systems • Trello and Slack • Google Docs and Google Drive • Shopify, Notion, Sendcloud