NADA ESSAM ABDULLAH A.

I am a Short-Term Rental Virtual Assistant specializing in Airbnb, Booking operations. I help property owners and management companies deliver exceptional guest experiences while ensuring smooth day-to-day operations across multiple properties. My experience includes: • Managing guest communication before, during, and after stays • Handling reservations, modifications, cancellations, and special requests • Coordinating check-ins, check-outs, and guest access • Responding to guest issues and resolving complaints professionally • Managing AirCover claims and property damage cases • Submitting review removal appeals and responding to guest reviews • Coordinating cleaners, turnovers, and housekeeping schedules • Following up with maintenance vendors and tracking repairs • Managing calendars, bookings, and operational workflows • Escalating urgent issues and handling guest emergencies • Maintaining detailed notes, documentation, and communication logs • Supporting daily property management and administrative operations I have hands-on experience working with Airbnb, Booking, Vrbo, Hostaway, OwnerRez, Duve, Hospitable. Known for being highly organized, proactive, and detail-oriented, I take ownership of tasks, solve problems independently, and ensure that no guest request, maintenance issue, or operational task falls through the cracks. My goal is to help businesses save time, improve operations, and maintain high guest satisfaction. Whether you need support with guest communication, operations management, cleaner coordination, claims handling, or daily administrative tasks, I am ready to help your properties run smoothly while maintaining high guest satisfaction and strong review scores.