Juan Carlos G.

Customer Service | Technical Support | Sales & Retention Specialist I am a dedicated Customer Service, Technical Support, Sales, and Retention Specialist with over 17 years of experience helping businesses improve customer satisfaction, solve technical issues, increase sales, and retain loyal clients. My career has been focused on delivering excellent service while building strong, long-lasting customer relationships. I have extensive experience supporting customers through phone, email, chat, and ticketing systems. I am skilled at troubleshooting technical issues, guiding customers step-by-step through solutions, and ensuring every interaction leaves the customer feeling valued and understood. In addition to support and sales, I specialize in customer retention. I understand how to handle escalations, resolve complaints, and turn unhappy customers into satisfied, loyal ones. My approach focuses on listening carefully, identifying the root of the issue, and offering solutions that benefit both the customer and the business. Key Skills: • Customer Service & Customer Experience • Technical Support & Troubleshooting • Customer Retention & Save Strategies • Inbound & Outbound Sales • Conflict Resolution & De-escalation • CRM Systems & Help Desk Platforms • Phone, Email, and Live Chat Support • Relationship Building & Customer Loyalty