Shahd E.

I’m a multilingual professional fluent in German,English, and Arabic, with a strong academic background in languages. I have practical experience in teaching and practicing languages, phone communication, and research skills. • Native Arabic Speaker • Certified German Speaker (B2) • Certified English Speaker (B2) I have over 2 years of experience as a Customer Service Representative serving German and English markets.Additionally, as Founder and German Instructor at Jugendliche Träume Akademie, where I successfully designed and implemented tailored programs for diverse learners up to B2 level. Quality Assurance Evaluator with 2 years of hands-on customer service experience—started as an Agent, promoted to Quality, auditing interactions, coaching teams, and boosting satisfaction scores. I’m looking forward to a suitable opportunity that matches my diverse skill set, language expertise, and passion for connecting talented individuals with the right roles.