Sheena V.

I am a dedicated and results-driven professional with a Bachelor of Science in Hotel and Restaurant Management and nearly seven years of experience in customer service, sales, and client communication. My academic background provided me with a strong foundation in hospitality operations, guest relations, food and beverage service, and front office management. Professionally, I have spent almost seven years as a Customer Service Representative in the BPO industry, where I handled billing inquiries, payment processing, account management, and technical support. This experience strengthened my communication, problem-solving, and conflict-resolution skills while enabling me to deliver exceptional customer experiences in fast-paced, high-volume environments. In addition to customer service, I have experience as an Outbound Sales Representative, proactively contacting prospective clients, qualifying leads, building rapport, and generating sales opportunities. I am comfortable making high-volume outbound calls, handling objections, following up with leads, and maintaining accurate CRM records. My sales experience has enhanced my ability to communicate persuasively while maintaining a customer-first approach. I am reliable, detail-oriented, organized, and committed to delivering high-quality work. Whether it's providing outstanding customer support, generating qualified leads, managing client communications, or assisting with administrative tasks, I take pride in exceeding expectations and contributing to my clients' success. If you're looking for a dependable professional who is committed to delivering excellent service, building strong client relationships, and helping your business grow, I would be glad to be part of your team.