Langel M.

👋 Hi there! I’m a detail-oriented and patient-focused Virtual Assistant and Healthcare Customer Service Specialist with hands-on experience in medical support and patient care. I specialize in appointment coordination, insurance verification, and patient communication, with strong experience handling high call volumes while maintaining accuracy and professionalism. I also have experience using Zendesk to manage customer inquiries and support requests efficiently. From scheduling appointments and handling patient inquiries to managing phone calls, navigating support systems, and ensuring smooth operations, I bring efficiency, empathy, and a solutions-driven mindset to every task. I’m comfortable handling back-to-back calls, resolving customer concerns, documenting interactions, and providing personalized support through different communication channels. I’m tech-savvy, highly reliable, and thrive in fast-paced environments while delivering compassionate service to diverse populations. My goal is to make every interaction a positive experience by listening carefully, communicating clearly, and finding effective solutions. Let’s connect! If you’re looking for a dependable professional to support your healthcare operations and enhance the patient experience, I’m ready to help! 💻🩺🚀