Elene O.
Customer Support Expert | E-commerce | DTC & B2B
Customer Support & Operations Specialist with 5+ years of experience supporting e-commerce businesses across DTC and B2B. Experienced in high-volume customer support, handling escalations, improving workflows, and supporting day-to-day operations. Known for clear communication, process improvement, and creating efficient systems that enhance both customer and team experience. 💬 Customer support: email, live chat, phone 📈 Optimizations: CSAT, response time, workflows, escalations, SOPs 🛍️ E-commerce support: orders, payments, delivery, accounts 🔍 Quality assurance: interaction reviews, coaching feedback 🧰 Tools: CRM (including Salesforce), Claude, Meta business suite ⚙️ Operations: documentation, process improvement, automations Making things easier.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $2.7k
Billed in all: $4,728$4.7k
$546 in the last 6 months
Across 6 contracts
Earnings, last 30 days
Skill rankings: Top 13% in Georgian
Ranked by MRR among everyone on Upwork with the skill.
- #4Georgian31 freelancers · 🇬🇪 #3Top 13%🇬🇪#3 of 26
- #320German1,804 freelancers · 🇬🇪 #4Top 18%🇬🇪#4 of 12
- #368Order Management1,128 freelancers · 🇬🇪 #1Top 33%🇬🇪#1 of 1
- #559Ecommerce Support1,624 freelancers · 🇬🇪 #1Top 34%🇬🇪#1 of 2
- #635Gorgias1,588 freelancers · 🇬🇪 #2Top 40%🇬🇪#2 of 3
- #711Customer Care2,153 freelancers · 🇬🇪 #1Top 33%🇬🇪#1 of 2
- #840Customer Retention2,511 freelancers · 🇬🇪 #2Top 33%🇬🇪#2 of 3
- #1,058Salesforce3,758 freelancers · 🇬🇪 #2Top 28%🇬🇪#2 of 5