Muhammad Shahid M.

Hi! I help 𝗦𝗵𝗼𝗽𝗶𝗳𝘆 𝘀𝘁𝗼𝗿𝗲 𝗼𝘄𝗻𝗲𝗿𝘀 stay stress-free by handling customer emails, shipping delays, and refunds using clear, SOP-based workflows that improve customer satisfaction and help reduce chargebacks. Over the past five-plus years, I've helped eCommerce businesses, including Shopify and WooCommerce stores and dropshippers, deliver reliable customer support through live chat and email. As an experienced Customer Support Specialist, I manage orders, returns, refunds, exchanges, and chargebacks while providing professional customer service that reflects each brand's values. By building streamlined workflows with macros and templates, I save valuable time and maintain consistent support quality. I also create comprehensive FAQs and help centers to reduce repetitive inquiries, along with reports on response times, customer satisfaction (CSAT), and emerging support trends. 🎯 𝗦𝗵𝗼𝗽𝗶𝗳𝘆 & 𝗘𝗰𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀 I help store owners manage their daily operations and deliver dependable customer support, including: • Order processing, tracking, and modifications • Refunds, cancellations, returns, exchanges, and draft orders • Updating customer details, including addresses, emails, and contact information • Creating discount codes and managing subscriptions • Supplier communication for seamless order fulfillment • Chargeback management and payment dispute inquiries • Post-purchase assistance and general customer inquiries 𝗦𝗼𝗰𝗶𝗮𝗹 𝗠𝗲𝗱𝗶𝗮 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 I help businesses maintain a positive brand image through responsive customer service across social media platforms. • Managing Facebook pages, messages, and customer comments • Responding to inquiries on TikTok, Instagram, and Meta pages • Moderating interactions and escalating issues when necessary • Maintaining a consistent, professional brand voice 𝗧𝗼𝗼𝗹𝘀 𝗜’𝗺 𝗔𝗱𝗲𝗽𝘁 𝗜𝗻 Email & Live Chat Support Platforms: Zendesk, Gorgias, Freshdesk, Help Scout, Zoho CRM, Re:amaze, Trengo, Gmail, Outlook, Private-Mail, Strato Webmail, e-desk, Richpanel, and more. Messaging, Team Communication & Order Management: Slack, Skype, Discord, WhatsApp, WeChat, Linnworks, Fulfilment China, and Service Point for supplier coordination. Order & Parcel Tracking Tools: USPS, UPS, DHL, FedEx, 17TRACK, YunExpress, PostNL, 24Track, Universal Parcel, Global Tracking, and more. 𝗠𝘂𝗹𝘁𝗶𝗹𝗶𝗻𝗴𝘂𝗮𝗹 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 Using ChatGPT Plus and DeepL as translation aids, I help deliver clear, professional communication in German, Dutch, Swedish, French, Italian, Arabic, Portuguese, Spanish, Turkish, Russian, Greek, Polish, Finnish, and more. 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝗶𝗻 𝗘-𝗺𝗮𝗶𝗹 & 𝗟𝗶𝘃𝗲 𝗖𝗵𝗮𝘁 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 I've worked with businesses across different industries and markets, providing email support, live chat assistance, and day-to-day customer service. • Salible London — Fashion eCommerce • Nex, Limited — Dropshipping & Fulfillment | UK • Pawpy Stuff — Pet Products eCommerce | Netherlands • Limitless Jewelry — Jewelry eCommerce | Canada • DeAutoUnie — Netherlands | Shopify, Trengo & Outlook • Stijlster — Netherlands | Shopify & Outlook • Rudolf-Emilia — Germany | Shopify & Gmail • The ForexFunder — UK | CRM Support • Emilia Stockholm — Sweden | Shopify & Strato Webmail • Lina Stockholm — Sweden | Shopify & Private-Mail • Forciano — France | WooCommerce & Outlook These experiences have helped me develop strong problem-solving skills, adapt to different business workflows, and provide consistent customer support to international customers. 𝗪𝗵𝘆 𝗖𝗹𝗶𝗲𝗻𝘁𝘀 𝗖𝗵𝗼𝗼𝘀𝗲 𝗠𝗲 • Availability for weekends and holidays, as agreed • Calm, clear communication, even under pressure • Strong Shopify knowledge and end-to-end support capabilities • Quick responses and attention to detail • A long-term mindset focused on brand loyalty and customer happiness • Organized workflows and reliable follow-ups My approach to customer service goes beyond answering messages. I represent your brand with care, resolve customer concerns professionally, and turn everyday interactions into opportunities to build trust and encourage repeat purchases. 😏 𝗦𝘁𝗶𝗹𝗹 𝗧𝗵𝗶𝗻𝗸𝗶𝗻𝗴 𝗔𝗯𝗼𝘂𝘁 𝗜𝘁? If you're ready to give your customers the experience they deserve, feel free to send me a message on Upwork. Let's build something great together!