Vince Jhoana V.

Hi there! I'm Vince. 💁🏼‍♀️ I am a results-driven professional with a background in complex operations and executive-level support. I specialize in taking the "mental load" off busy leaders by managing the intricate details of their professional and personal lives. My career is built on a foundation of high-stakes problem solving—from managing 200+ active cases per week as a Subject Matter Expert to ensuring 100% accuracy in international travel logistics. I don't just complete tasks; I architect systems that allow executives to focus on their "Zone of Genius." EXPERIENCE & EXPERTISE: 🎓 Educational Background: Bachelor's Degree in Secondary Education (Major in English) — ensuring clear, professional, and articulate communication. 📞 Outbound Specialist & Cold Caller: Experienced in telemarketing, appointment setting, and customer satisfaction campaigns. Comfortable jumping on the phone to turn cold leads into warm opportunities or keep existing clients happy. 🎟️ Eventbrite & Operations Expert: 3+ years of specialized experience managing event logistics, tracking campaigns, and resolving complex ticketing issues. ✈️ Travel & Blended Support Specialist: 2+ years managing international travel logistics and 4+ years delivering seamless omnichannel customer service. 🛠️ Tools Used: ❖ Google Workspace & Microsoft 365 ❖ Notion, Salesforce, Genesys, JIRA, Nice, Gladly ❖ Slack, OpenPhone, Loom, Whatsapp ❖ Canva, Capcut ❖ Gemini / ChatGPT / Claude / Co-pilot / Grammarly ❖ META Business Suite, GA4, Google Pixel ❖ Specialized Platforms: Eventbrite/Expedia Umbrella