Diwakar S.

Technical Support Engineer | Debugging | Troubleshooting | SQL & SaaS

I am a Technical Support Engineer with over 7+ years of experience troubleshooting APIs, SaaS platforms, and backend systems. I help businesses quickly diagnose and resolve technical issues related to integrations, data mismatches, system workflows, and performance problems. In my professional role, I work directly with customers and engineering teams to investigate production issues, analyze API responses, validate database records, and identify root causes for complex platform problems. Many companies struggle with: • APIs returning incorrect responses • Integration failures between systems • Data mismatches in databases • Workflow automation failures • System timeouts and performance issues I help identify the root cause and provide clear solutions. My expertise includes: • REST API troubleshooting • API integrations and debugging • SQL database investigation • SaaS platform technical support • Postman API testing • JSON response analysis • Log investigation and root cause analysis • System workflow troubleshooting I am comfortable working with technical teams, reviewing logs, testing endpoints, and communicating findings clearly to both engineers and non-technical stakeholders.