Kevin Dale T.

Results-driven professional with a strong background in technical support, quality assurance, and customer service, aiming to utilize my technical and management skills to contribute to organizational success and high performance. Experienced in system development and analysis, including participation in the development of a POS Inventory System for K2 Drug Store and serving as System Analyst for a Dental Information System with billing and records management functions. Possesses hands-on knowledge in C#, Visual Basic, HTML, PHP, Microsoft SQL Server, MySQL, and Microsoft Visual Studio, with experience in QA testing during my internship at Cloudstaff. Brings over five years of experience in customer service roles across multiple companies, demonstrating strong communication skills, adaptability, and the ability to perform effectively in fast-paced environments. Committed to continuous improvement, innovation, and delivering quality results that support business objectives. Work Experience Technical support Concentrix TaskUs & Sutherland Managed high-volume inbound and outbound customer communications. Addressed customer concerns promptly while maintaining professionalism. Ensured compliance with company standards and quality guidelines. Demonstrated strong problem-solving skills in resolving complex customer issues. Provided customer support through phone, chat, and email channels. Documented customer interactions accurately within CRM systems. Met performance metrics and service-level agreements. Customer Service Representative iQor Philippines | Handled inbound customer inquiries via phone and email. Resolved billing, account, and service-related concerns efficiently. Maintained high customer satisfaction through professional communication. Customer Service Advisor Express Gifts Philippines | Assisted customers with orders, product inquiries, and account issues. Processed transactions and ensured accurate order management. Delivered excellent service in a fast-paced environment. Software QA Engineer (OJT) Cloudstaff | Assisted in software testing and quality assurance processes. Executed test cases and documented system defects and inconsistencies. Collaborated with developers to ensure system functionality and performance standards. Utilized tools such as Jira and TestRail for tracking issues and reporting bugs. ESL Teacher Global Standard English Learning Center Conducted English language lessons for international students. Developed lesson plans tailored to student learning levels. Improved students’ communication and comprehension skills.