Brooke B.

I help growing teams turn Salesforce into a system that actually works for their business, not just another database they have to manage. I’m a Certified Salesforce Administrator with hands-on experience across Sales Cloud, Service Cloud, Marketing Cloud Account Engagement (Pardot), Flow, automation, reporting, and CRM strategy. I love getting into the weeds of a business process, figuring out what isn’t working, and building a solution that makes things simpler, faster, and more effective. One of my favorite examples is a Lost Customer Re-Engagement program I designed and launched using Salesforce and Account Engagement. It generated **$700K+ in its first six months** and grew to drive **$900K to $1M in recurring monthly revenue** through targeted automation and segmentation. **Here’s where I can help:** • Build advanced Salesforce Flow automations and eliminate manual work • Design lead routing, case management, and scalable CRM processes • Optimize Sales Cloud and Service Cloud workflows for efficiency and data integrity • Implement and manage Account Engagement (Pardot), including scoring, segmentation, automation, and Salesforce integration • Build dashboards and reporting that give teams visibility into pipeline, performance, and ROI • Audit existing Salesforce processes and identify opportunities for improvement • Create training, documentation, and resources that help teams actually use the system effectively What sets me apart is that I don’t look at Salesforce in a vacuum. I want to understand your business, your team, what’s frustrating you, and what you’re ultimately trying to accomplish. Sometimes the answer is a Flow. Sometimes it’s a better process. Sometimes it’s realizing the system was overcomplicated in the first place. My job is to listen, solve the right problem, and build something that makes your business better. Whether you need help with a specific Salesforce project or ongoing fractional support, I’d love to hear what you’re working on