Joel N.

I help companies bring clarity to complex products and operations, translating fragmented processes and vague requirements into structured, developer-ready documentation and reliable delivery. With 7+ years of experience across fintech, climate finance and B2B SaaS, I specialize in complex operational environments where systems, processes and stakeholder needs must be translated into practical, scalable solutions. My work spans product strategy, business analysis, requirements gathering and cross-functional delivery, helping teams move from ambiguity to execution. Whether I'm defining an MVP, documenting business requirements, mapping operational workflows or shaping a product roadmap, my focus is always the same: creating clarity, reducing complexity and delivering outcomes that align with business goals. How I can help: - Product Strategy & Discovery: Define product vision, validate opportunities, prioritize features and translate customer needs into actionable roadmaps. - Business Analysis & Requirements: Gather stakeholder requirements, document business rules, write functional specifications, user stories, acceptance criteria, PRDs and developer-ready documentation that translate stakeholder needs into work packages external teams can build against with confidence. - Workflow & Process Design (CRM / ERP / Operations): Analyze and optimize operational processes, map current-state and future-state processes through stakeholder interviews, produce structured BPMN documentation and SOPs and identify gaps, bottlenecks and automation opportunities grounded in real operational data. - Product Delivery: Own agile delivery across distributed teams, structure roadmaps and backlogs, coordinate cross-functional stakeholders, and keep complex builds on track from kickoff to release. Experience highlights: - Led requirements and process documentation for a financial media company's ERP migration, producing 9 BPMN 2.0 diagrams across 5 process areas - Owned product and delivery across multi-country fintech and energy platforms - Built and structured products from early-stage MVP to scalable systems - Improved repayment performance by optimizing payment and collection workflows across markets - Facilitated collaboration between business stakeholders, designers and engineering teams to deliver complex digital products - Language: Native French & Fluent English Based in Montreal, working remotely with global teams. Available for project-based or fractional engagements.