Marita Giline G.

Greetings! ✨ I am Giline and I have a diverse background in logistics operations, chargeback representment, and client onboarding, which has helped me develop strong skills in problem-solving, dispute resolution, process management, and client relations. I am adaptable, detail-oriented, and committed to maintaining efficiency, accuracy, and customer satisfaction. I also have a background in remote e-commerce support, dedicated to helping businesses minimize chargeback risks, protect revenue, and maintain healthy, well-managed merchant accounts. Core Competencies • Logistics Operations Management: Experienced in overseeing daily logistics operations, coordinating workflows, monitoring team performance, and ensuring timely and efficient delivery of services. • Chargeback Representment: Proficient in investigating payment disputes, analyzing transaction details, gathering compelling evidence, preparing representment cases, and ensuring compliance with card network guidelines. • Chargeback Prevention and Mitigation: Experienced in handling CDRNs, RDRs, Ethoca and Verifi alerts to resolve potential disputes, minimize chargeback risks, and reduce dispute escalation. • Payment Processor and Platform Management: Knowledgeable in managing merchant accounts across multiple payment processors, including Ethoca and Verifi enrollment, billing descriptor registration, and account verification. • Client Onboarding and Account Management: Skilled in guiding new clients through onboarding requirements, verifying documentation, coordinating account setup, and ensuring a smooth integration process. • Client Relationship Management: Experienced in communicating with clients, addressing concerns, coordinating requirements, and maintaining positive professional relationships. • Time Management and Multitasking: Capable of prioritizing multiple responsibilities, meeting deadlines, managing competing tasks, and maintaining productivity in fast-paced environments. Looking forward to work with you! 🤝