Marilyn M.

⭐ Great customer service isn't just about answering questions. It's about building trust, solving problems, and turning every interaction into a positive experience. Hi! I'm Marilyn, a bilingual Customer Service and Client Success professional with over 8 years of experience helping customers, managing high-volume communications, and supporting U.S.-based businesses. I believe every customer interaction is an opportunity to make someone's day easier, build a lasting relationship, and contribute to a company's success. Throughout my career, I've worked in fast-paced customer service environments, handling 80+ calls daily, resolving concerns, explaining services, and ensuring customers feel heard and supported. I also have hands-on experience working with a U.S. law firm, where I manage client intake, follow up with prospective clients, support lead conversion, coordinate documentation, and maintain accurate client records. 💼 WHAT I CAN HELP YOU WITH: ✅ Customer Service & Support – Professional phone, email, and customer communication. ✅ Inbound & Outbound Calls – High-volume call handling, customer follow-ups, and issue resolution. ✅ Sales & Lead Follow-Ups – Building relationships, identifying customer needs, and turning inquiries into opportunities. ✅ Appointment Setting & Client Intake – Screening prospective clients, gathering information, and coordinating next steps. ✅ CRM & Data Management – Maintaining organized records, tracking leads, and documenting customer interactions. ✅ Billing & Collections Support – Friendly, professional payment reminders and account follow-ups. ✅ Bilingual Support – English and Spanish communication, translation, and interpretation. ✅ Virtual Administrative Support – Document organization, follow-ups, and day-to-day operational assistance. 🌟 WHY WORK WITH ME? I'm patient, dependable, detail-oriented, and genuinely enjoy helping people. I adapt quickly to new systems, welcome feedback, and understand the importance of meeting deadlines, maintaining quality standards, and representing your business professionally. Whether you need someone to handle a busy phone line, follow up with leads, improve customer satisfaction, or keep your client communications organized, I'm ready to help. 📩 Let's connect! I'd love to learn about your business and discuss how I can make your customers' experience even better.