Filal U.

Customer Support Specialist with over 10 years of experience supporting US-based customers in inbound call center and remote service environments. I specialize in handling high-volume customer interactions, resolving issues efficiently, and delivering clear and professional communication. My experience working with US clients has strengthened my ability to manage customer concerns, maintain service quality, and ensure a positive customer experience. In addition to customer support, I have experience supporting payroll operations and HR processes, including payroll reconciliation and working with SAP HCM systems, ADP workforcenow, Paylocity. I am a ADP workforcenow and Paylocity custom reporting specialist. I am also open to opportunities involving lead generation, appointment setting, and customer-facing operations support. Areas I can support include Customer support through inbound calls, email, and chat US client communication and issue resolution Lead generation and appointment setting Payroll and HR operational support