Monica D.

I help businesses provide excellent customer service while also supporting sales, lead generation, and daily administrative tasks. With over 8 years of experience in customer-facing roles, I have worked in sales, customer support, customer success, and client relationship management. I understand the entire customer journey—from the first contact to long-term retention—and always focus on creating a positive customer experience. My experience includes: • Customer Support (Email, Chat & Phone) • Virtual Assistance • Customer Success • CRM Management • Lead Generation & Prospecting • Appointment Setting • Data Entry & Internet Research • Sales Support • Pipeline Management • Administrative Support I am organized, proactive, detail-oriented, and comfortable working with different CRMs and digital tools. I communicate clearly, learn new systems quickly, and enjoy solving problems while building strong relationships with clients. Whether you need someone to manage customer inquiries, support your sales team, organize administrative tasks, or help generate qualified leads, I am ready to become a reliable member of your team and contribute to your business growth.