Kristopher V.

I’m a customer service professional with over eight years of experience in e-commerce operations, customer support, and retention. Most recently, I worked with DotcomProducts for five years as an E-commerce and Customer Retention Specialist, where I managed end-to-end Shopify operations, including product listings, checkout optimization, and inventory management. I also handled customer support through Gorgias, resolving inquiries efficiently while maintaining high customer satisfaction. I specialize in customer retention by analyzing customer behavior, identifying churn risks, and implementing strategies that drive long-term loyalty. Over the last two years in this role, I also served as a Subject Matter Expert, supporting team members, sharing best practices, and helping improve overall service quality and performance. Prior to that, I worked for three years at Pigeonly as a Customer Service Representative, where I resolved customer concerns, troubleshot technical issues, processed orders and transactions, and provided clear and accurate product information. I also conducted proactive outreach to ensure customers felt supported and valued. I’m detail-oriented, adaptable, and solutions-focused, with a strong passion for delivering positive, efficient, and customer-centered experiences.