Rafael de Jesus A.

My name is Rafael Albores. I am an Insurance Verificator with experience in Personal Injury and Motor Vehicle Accident (MVA) cases. I hold an educational background as an Administration and Rural Accounting Technician from CBTa 60, along with a B.A. in English Language Teaching from the Universidad Autónoma de Chiapas. From 2024 to 2026, I worked as a Car Insurance CRM Specialist for Confíe MX BPO. I was responsible for managing heavy case portfolios, tracking claims relative to specific Date of Loss (DOL) timelines and other car insurance related queries. My tasks included navigating insurance CRMs, verifying third-party liability and Bodily Injury (BI) policy limits, confirming active Personal Injury Protection (PIP) structures, and initiating daily outreach to auto insurance companies to obtain claim numbers and adjuster contact profiles. I also managed files against state-specific Statute of Limitations (SOL) windows to ensure timely medical records and billing retrieval, while keeping our digital document portals perfectly organized. From 2021 to 2023, I built a strong track record in customer communications and operational tracking through roles with Marriott PVR and TECL Logistics. As a Customer Wellness and Relationship Coordinator at Marriott International, I managed heavy telephone and on-site interactions, provided professional verbal and written support in C1 English to resolve complex inquiries in relation to well-being prior and upon arrival. Previously, as a Yard Monitor and Operations Tracker for TECL Logistics, I was responsible for high-volume database entry, real-time logging, and following strict standard operating procedures (SOPs). This background makes me highly responsive, organized, and ready to deliver reliable support to medical providers and law firms.