Nida K.

Hi, I’m a Customer Support Specialist with more than 4 years of experience helping businesses deliver excellent customer service. I have worked with international clients, including US-based projects, managing inbound and outbound calls, live chat, email support, and sales assistance. I specialize in resolving customer issues quickly and professionally while maintaining a positive customer experience. I also have strong experience in payment processing, refunds, and customer account management. I am highly skilled in using customer support tools and CRM systems including Salesforce, Pandacare, Adyen, Alfred, PayPal, JazzCash, Skrill and EasyPaisa. Recently worked as an Executive Assistant in the UAE, I have developed strong communication, organization, and multitasking skills that help businesses run smoothly. My expertise includes: • Live Chat Support • Email Support • Phone Support (Inbound & Outbound) • Customer Issue Resolution • Refund & Payment Processing • CRM Management • Sales & Customer Retention • Virtual Assistance I am committed to providing reliable, efficient, and high-quality support to help businesses improve customer satisfaction and build long-term relationships. Let’s work together to provide excellent customer experiences.