Nouman I.

🏆 Top Rated Shopify & eCommerce Customer Support Specialist | 4+ Years Experience I help Shopify and WooCommerce store owners take customer support off their daily workload, from high-volume email and live chat inquiries to order management, refunds, returns, shipping problems, and chargeback disputes. My experience goes beyond replying to tickets. I investigate problems, coordinate with suppliers and fulfillment teams, handle difficult customer conversations, and maintain clear records so issues receive the follow-up they need. I've completed Shopify customer support and chargeback projects on Upwork, earned positive client feedback, and worked with repeat clients who trusted me to handle sensitive payment disputes. 🛍️ 𝗪𝗛𝗔𝗧 𝗜 𝗖𝗔𝗡 𝗛𝗔𝗡𝗗𝗟𝗘 𝗙𝗢𝗥 𝗬𝗢𝗨𝗥 𝗦𝗧𝗢𝗥𝗘 • Shopify & WooCommerce Customer Support: customer inquiries, Shopify Admin tasks, account questions, and day-to-day store assistance • Email Support & Live Chat Support: pre-sale questions, after-sales service, helpdesk tickets, and customer follow-ups • Order Management & Order Processing: order edits, cancellations, fulfillment updates, and supplier coordination • Refunds, Returns & Exchanges: checking order details and policies, handling approved refunds, and coordinating replacements • Order Tracking & Shipping Issues: delayed deliveries, lost parcels, damaged items, missing products, and multi-box shipments • Customer Complaints & Escalations: investigating difficult cases, de-escalating frustrated customers, and escalating when approval is required • Subscription Customer Support: recurring billing inquiries, cancellation requests, renewal questions, and refund concerns • Support Operations: SOPs, FAQs, macros, ticket organization, Google Sheets reporting, and clear shift handovers 💳 𝗖𝗛𝗔𝗥𝗚𝗘𝗕𝗔𝗖𝗞𝗦 & 𝗣𝗔𝗬𝗠𝗘𝗡𝗧 𝗗𝗜𝗦𝗣𝗨𝗧𝗘𝗦 Chargeback and dispute management is a genuine part of my experience, not just another keyword on my profile. I've completed dedicated Shopify chargeback projects on Upwork and have been hired again by a satisfied client. I work with Shopify Payments, PayPal, and Stripe dispute workflows. I review order and transaction records, previous customer messages, shipment tracking, delivery evidence when available, and refund history. I then prepare factual, organized responses and supporting documents. I also understand when a chargeback threat or serious complaint needs urgent attention before it escalates. 🎯 𝗛𝗢𝗪 𝗜 𝗪𝗢𝗥𝗞 I check the complete customer conversation and order history before deciding how to respond. For example, if an order ships in multiple packages, I review each tracking number instead of assuming the entire order has been delivered. I prioritize urgent tickets, communicate clearly without unverified promises, and follow company SOPs and refund policies. When a case needs supplier confirmation or management approval, I document what has been checked, what's still pending, and the next action required. My focus is reliable service, accurate order management, and a customer experience that reflects your brand professionally. 🧰 𝗣𝗟𝗔𝗧𝗙𝗢𝗥𝗠𝗦 & 𝗧𝗢𝗢𝗟𝗦 eCommerce: Shopify, Shopify Admin, WooCommerce Helpdesks: Gorgias, Zendesk, Freshdesk, Intercom, Help Scout, Reamaze, Richpanel Order tracking: 17TRACK, YunExpress, DHL, PostNL, USPS, UPS, Australia Post, FedEx, Aramex, and universal parcel-tracking websites Operations: Google Sheets, Microsoft Excel, Slack AI support: ChatGPT for improving reply drafts, organizing case summaries, and refining support templates, with details checked before use ⭐ 𝗥𝗘𝗔𝗟 𝗘𝗖𝗢𝗠𝗠𝗘𝗥𝗖𝗘 𝗘𝗫𝗣𝗘𝗥𝗜𝗘𝗡𝗖𝗘 & 𝗖𝗟𝗜𝗘𝗡𝗧 𝗙𝗘𝗘𝗗𝗕𝗔𝗖𝗞 My experience includes fashion and dropshipping support for Tousaro, NorryFashion, and Forciano; furniture and home-product support for OzHomeHub and Balma Home; and WooCommerce support for Little Space Store. My Upwork portfolio includes Shopify email support, order management, live chat workflows, and chargeback handling. Previous clients have highlighted my communication, reliability, attention to detail, and ability to work independently. 📩 If you're looking for dependable eCommerce customer support rather than just someone to send replies, I'd be glad to discuss your Shopify or WooCommerce store, its support challenges, and the workflow you need covered.