Neil Clark R.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

I resolve technical problems for customers and merchants quickly and keep them informed while I do it. For 14 years I have supported point-of-sale and payment systems, first at a global payments processor and then as a Service Desk Analyst at Movate supporting merchants and a UK bank terminal provider. Since May 2026 I have supported Berry AI's restaurant customers by email and phone, troubleshooting their camera systems and dashboards and escalating to Engineering when needed. What I do well: • First- and second-line technical support for POS terminals, PIN pads, printers and cash devices, including remote diagnosis and escalation to vendors. • Tracking uptime, SLA metrics and root-cause reports so repeat issues get fixed, not just closed. • Coaching newer agents on tools, knowledge base articles and escalation steps. • Customer service and account support backed by sales and marketing experience in travel and logistics. Tools I have used: Zendesk, Jira, Confluence, Odoo, Grafana, Salesforce, SDP, PureCloud, RemoteCare, Microsoft Teams and Office. AI tools: I use ChatGPT, Claude and Gemini to draft clear replies, summarize long ticket threads and speed up research and knowledge base writing, always checking the output before it reaches a customer. I am available for part-time work, up to 30 hours a week. I am fluent in English and comfortable with short- or long-term engagements. Message me with your support volume and tools, and I will tell you how I would set up your desk.