Hamza Hussein M.

Tools and areas I can support: • HubSpot CRM • GoHighLevel • Salesforce CRM • Google Sheets and Excel • Airtable and Notion • Calendly and booking workflows • Zapier and Make • Basic workflow automation • Lead tracking and pipeline management • CRM cleanup and contact organization • Reporting dashboards • AI tools like ChatGPT and Claude for research, documentation, SOPs, and process improvement I help clinics, med spas, healthcare startups, and service businesses organize leads, improve follow-up, and build simple systems that make it clear who contacted you, who replied, who booked, and who still needs attention. My background is a mix of medicine, business, and growth operations. I am a medical doctor by training, hold an MBA, and have hands-on business development and CRM experience in the medtech and startup space in Berlin. This helps me understand healthcare services, patient communication, and the business side of clinic growth. I am not only a general admin or CRM assistant. I understand how healthcare businesses lose opportunities when inquiries come from different places like phone calls, website forms, WhatsApp, Instagram, Google Ads, referrals, or booking platforms, but there is no clear system to manage them. Services I Offer CRM Setup and Cleanup • HubSpot CRM setup and organization • GoHighLevel CRM support • Salesforce CRM contact and pipeline support • Contact imports and data cleanup • Duplicate contact cleanup • Custom fields, tags, lead status, and lifecycle stages • Pipeline and deal stage setup • CRM hygiene and ongoing maintenance Clinic Lead Management • Patient inquiry tracking • Appointment booking workflow structure • Callback and follow-up process setup • No-show and reactivation follow-up • Lead source tracking • Overdue lead tracking • Simple follow-up rules for clinic teams Automation and Workflow Support • HubSpot workflows • GoHighLevel workflows • Zapier and Make automation logic • Lead routing and task creation • Email and SMS follow-up structure • Internal reminders and handover steps • AI-assisted documentation and SOP writing Reporting and Operations • Dashboards for open leads, booked calls, overdue follow-ups, and lost inquiries • Weekly CRM reporting • SOPs and workflow documentation • Process maps for intake, follow-up, and booking • Google Sheets tracking systems • Sales and clinic operations support Healthcare Growth Support • B2B healthcare lead research • Outreach list building • CRM-based lead management • Follow-up tracking for clinics, medtech companies, and healthcare startups • Support for agencies working with healthcare, wellness, or aesthetic clients What Sets Me Apart My advantage is the combination of medical knowledge, business training, and CRM experience. I can understand healthcare services and patient journeys faster than someone with only a general admin background, while also thinking practically about sales, follow-up, and operations. The service I provide is meant to make your clinic or healthcare business more organized and easier to manage. You get a cleaner CRM, clearer lead visibility, faster follow-up, fewer missed inquiries, and a simple process your team can actually use every day. I like building systems that are practical, not overcomplicated. The goal is not to add more tools or confusion. The goal is to make sure every lead has a status, every follow-up has an owner, and every opportunity is easier to track. Let’s Work Together I am currently available for new projects and open to ongoing part-time support. Send me a message or book a consultation if you need help with CRM cleanup, HubSpot, GoHighLevel, patient follow-up, lead management, or clinic growth operations.