Alex M.

I gained over seven years of experience in customer support, specializing in handling user requests and solving complex problems. Provided technical support to customers via ZenDesk, OTRS email system, live chats, Skype, forum, etc. Conducted problem-solving and troubleshooting via various CRM systems, Jira, and Notion. Proofread and rewrote user manuals for products being migrated to WordPress, actively using HTML. I have improved customer response efficiency throughout my career by optimising workflows and implementing data-driven insights. In my previous jobs, I played a key role in resolving high-priority customer cases, leading to increased retention rates and customer satisfaction. My ability to analyse trends and improve processes has consistently led to measurable improvements in support quality and user engagement. I am looking to continue growing in customer support, deepening my knowledge in process optimization, and improving user experience. I am looking to develop my skills further and contribute to a team that values ​​innovation, customer satisfaction, and continuous improvement.