Lucia Veronica S.

Hi! I help companies build reliable operational systems that bring greater clarity, consistency and efficiency to their day-to-day work, while keeping teams aligned, clients well managed and commercial priorities moving forward. My operational experience includes leading operations in complex environments, improving processes, creating and refining SOPs, monitoring KPIs, identifying bottlenecks, and turning priorities into consistent execution. Alongside operations, I bring hands-on commercial experience across B2B and B2C environments, including inbound and outbound sales, client management and customer support. This gives me a strong understanding of the commercial side of a business, from managing customer expectations and identifying opportunities to supporting engagement, retention and long-term relationships. I work well across functions and bring a structured, accountable and practical approach to execution. Having worked across different countries and international environments, I am comfortable collaborating with diverse teams and adapting quickly to changing priorities. I speak native Spanish, professional English and intermediate German.