Jay Jerome L.

I specialize in e-commerce management and customer service, bringing 15 years of experience to the table. My background includes proficiency in platforms like Amazon Seller and Vendor Central, Shopify, and major marketplaces such as Target and Walmart. I streamline customer service processes and create effective solutions to enhance user experiences. With expertise in manual fulfillment, report generation, and automation basics, I leverage tools like Zendesk, Google Workspace, and project management software to maximize efficiency. I excel at interpreting voice of customer insights and developing detailed knowledge bases. If you need a skilled virtual assistant or expert in e-commerce operations who can navigate complex challenges and deliver results, I am ready to help you elevate your business. Let's connect and discuss how I can contribute to your success.