Safenaz B.

Business Analyst & AI Automation Consultant (M.Sc. MIS) with 5+ years turning messy processes into documented, automated systems: bilingual Arabic/English SOPs, BPMN 2.0 process models, and n8n / Make..com automation workflows for government and enterprise clients. WHAT I DELIVER: - Business analysis & requirements: stakeholder interviews, process discovery, BRDs, gap analysis - Process documentation: SOPs (Arabic/English), BPMN 2.0 models, process-step tables, user personas — built to government documentation standards - AI automation: n8n & Make..com workflows, OpenAI API integration, AI chatbots and RAG knowledge assistants, CRM automation (GoHighLevel) RECENT WORK: - Enterprise digital transformation for a GCC Government Customs & Logistics Authority: bilingual SOPs, BPMN 2.0 process architecture, and government-grade documentation (details under NDA) - RAG knowledge system that turned 350+ government documents into an instantly queryable AI assistant (n8n, OpenAI, vector DB) - Full-lifecycle CRM automation for two digital agencies (GoHighLevel + Make..com) WHY CLIENTS KEEP ME: Native Arabic + professional English means your documentation and automations work for both markets. A consulting-style approach means I ask the right questions before building — so what I deliver actually fits your operation. Available for both project-based and ongoing engagements. Send me an invite and let's map your process.