Maria C.

**Bilingual MSW | Healthcare, Client Care & Program Management** I am an experienced bilingual (English/Spanish) Master of Social Work (MSW) professional with a clinical concentration and an extensive background in healthcare, behavioral health, case management, child and family services, human resources, and program operations. Through my work with the Virginia Department of Health, Hanover County Public Schools' Head Start Program, and my consulting business, Cotty Professional Services LLC, I have developed strong expertise in client engagement, needs assessments, care coordination, confidential documentation, program administration, and multidisciplinary collaboration. I help healthcare organizations, therapy practices, nonprofits, and businesses deliver organized, compassionate, and reliable client services while improving day-to-day operations. **My areas of expertise include:** - **Client Care & Intake Coordination:** Client inquiries, initial assessments, telephone communication, referrals, follow-ups, and service coordination. - **Healthcare & Behavioral Health Support:** Patient navigation, community resources, behavioral health referrals, and communication with healthcare providers. - **Case Management & Social Services:** Individualized assessments, resource coordination, service planning, confidential records, and ongoing client support. - **Program & Project Management:** Program coordination, operational support, workflow improvement, documentation, reporting, and stakeholder communication. - **Human Resources & Workforce Support:** Recruitment, onboarding, employee relations, staff coordination, and confidential workplace matters. - **Child & Family Services:** Family engagement, early childhood programs, school-based services, and community partnerships. - **Research & Professional Documentation:** Information gathering, content review, professional reports, data tracking, and quality assurance. - **Bilingual English/Spanish Services:** Culturally responsive communication, client support, interpretation, and professional correspondence. **What you can expect when working with me:** I bring professionalism, empathy, sound judgment, strong organizational skills, and attention to detail to every project. I am comfortable managing sensitive information, communicating with diverse populations, coordinating multiple priorities, and working independently in remote environments. Whether you need support with client care coordination, healthcare administration, case management, program operations, or bilingual communication, I am committed to providing dependable, high-quality services that support your organization's goals.