Karima A.

Senior AI Engineer building AI agents, chatbots, voice AI, and workflow automation for SaaS companies and growing businesses. Leads get answered 24/7, support runs itself, and your team gets hours back every week. My systems plug into the tools you already use, including your CRM, calendar, email, Shopify store, phone system, and Microsoft Azure environment. Results so far: my Moonline AI voice agent answers 300+ restaurant calls a week, ChatifAI handles 500+ customer chats, and one client's support workload dropped by 30 hours a week. Since 2018 I've shipped production AI systems for 200+ clients across direct and marketplace work in the USA, UK, Canada, and UAE, including SaaS startups, ecommerce brands, restaurants, and service businesses. Everything I deliver is tested, documented, and deployed. No demos that break next week. WHAT I BUILD AI Agents & Workflow Automation Agents that research, decide, and act across your email, CRM, spreadsheets, and APIs, with approval steps and full logs so you stay in control. Plus n8n, Make, and Zapier workflows that move leads, orders, and tickets between your tools automatically. AI Chatbots & Customer Support Assistants trained on your products, policies, and order data that answer questions, track orders, recommend products, and hand off to your team when needed. Voice AI & Phone Automation AI receptionists that answer every call, take bookings and orders, qualify callers, and transfer to a human when needed. Built on Twilio, ElevenLabs, and OpenAI, and connected to your CRM, POS, or calendar. Azure AI & Enterprise Integration Azure OpenAI, Azure AI Search, and Azure Functions solutions that keep your data inside your own Azure tenant, with role-based access, audit logs, and secure API integrations your IT team can sign off on. RAG Knowledge Bases & LLM Integration OpenAI, Claude, and Gemini added to your existing website, app, or internal tools. Knowledge bases your team can chat with, where every answer links back to its source document. AI-Powered Apps, Shopify & SaaS Production web and mobile apps (iOS and Android), custom Shopify apps, and full-stack SaaS with auth, billing, multi-tenant dashboards, and analytics. SHIPPED FOR REAL CLIENTS • Moonline AI: voice agent that answers 300+ restaurant calls a week, takes orders and reservations, and suggests upsells on the call • CallToBond: 24/7 AI answering and intake for bail bond agencies, so no after-hours lead is lost • ChatifAI: Shopify AI sales assistant handling 500+ chats in 8 languages, with product recommendations, order tracking, human handoff, and abandoned-cart popups that drove 50% more orders • Copiwin Support: Shopify app that automates customer support with AI, plus an analytics dashboard for the merchant • Confilens: iOS AI speech and posture coaching app with instant feedback reports and in-app purchases • CynCity: community and smart city mobile platform, live on the App Store TECH STACK AI: Azure OpenAI, Azure AI Search, OpenAI, Claude, Gemini, LangChain, ElevenLabs, Pinecone, FAISS Automation: n8n, Make, Zapier, Twilio Development: Python, FastAPI, Django, React, Node.js, Docker Cloud: Microsoft Azure, AWS WHY CLIENTS HIRE ME • Senior-level ownership: I scope, architect, build, and deploy end to end, so you aren't managing a junior developer • Production-first: built to run on your infrastructure, not just in a demo • Clear communication: a written plan before I start, and regular updates throughout • ROI focus: every build is scoped around the hours or revenue it saves you • Certified: Microsoft Azure AI Engineer (AI-102), AWS Certified Developer, Meta Front-End Developer Send me a short summary of what you want to automate, and I'll reply with a clear plan, timeline, and next steps.