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Laura  .

Laura .

Customer Service & Tech Support | Hospitality, Hospitality & Tourism

I have over 16 years of experience in the service and hospitality industry, with a strong focus on delivering exceptional customer experiences. My background spans roles from server to management across various prestigious establishments, where I honed my skills in communication, teamwork, and problem-solving. I excel in fast-paced environments and have a proven ability to lead teams while maintaining a high standard of service. My diverse experience equips me with the unique perspective needed to thrive in dynamic settings, ensuring that I meet and exceed client expectations. If you're looking for someone who prioritizes quality and has a deep understanding of customer service, I am here to help elevate your project and enhance your guests' experience. Let's discuss how I can contribute to your success.

🇺🇸Phoenix, United States$20/hr90% JSSSince Mar 2026

Earnings and projects

MRR
$118

Last 6 months ÷ 6

World#130,428 / 412k
🇺🇸Country#17,838 / 62.1k
Revenue, last 30 days
$0

Last 6 months: $708

Total earnings
$2.8k

Billed in all: $3k

World#303,724 / 412k
🇺🇸Country#47,150 / 62.1k
Per project
$2.8k

$708 in the last 6 months

World#58,538 / 412k
🇺🇸Country#9,773 / 62.1k
Projects, last 6 months
1
0% fixed100% hourly
World#128,096 / 412k
🇺🇸Country#16,472 / 62.1k
Projects in all
1
0% fixed100% hourly
World#360,675 / 412k
🇺🇸Country#53,151 / 62.1k

Earnings, last 30 days

$3kNothing earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$2,900$2,950$3,000$3,050Oct 9Oct 24Nov 8

Skill rankings: Top 27% in Educational Leadership

Ranked by MRR among everyone on Upwork with the skill.

  1. 3Service-Oriented3 freelancers · 🇺🇸 #1Top 100%
  2. #19Service Level Management55 freelancers · 🇺🇸 #3Top 35%
  3. #38Customer Success Services40 freelancers · 🇺🇸 #7Top 95%
  4. #58Educational Leadership216 freelancers · 🇺🇸 #28Top 27%
  5. #158Booking Services333 freelancers · 🇺🇸 #4Top 47%
  6. #194Customer Service Training470 freelancers · 🇺🇸 #19Top 41%
  7. #229Hospitality542 freelancers · 🇺🇸 #37Top 42%
  8. #290Hospitality & Tourism814 freelancers · 🇺🇸 #16Top 36%