Jordan M.

I founded a healthcare company (acquired) and ran ops at GoodRx through IPO. Now I build Claude implementations, voice agents, and automation workflows that move real revenue. Recent client outcomes: 81 new patients and $1M+ billed care in 6 months, $500K+ added to a referral pipeline (1 month) Hi, I'm Jordan. I founded Ringadoc (telemedicine, acquired by Practice Fusion, backed by Founders Fund), spent six years as SVP at GoodRx through IPO scaling a 300+ person org from $100M to $750M+, and now run Three Palms AI, a Claude and automation shop for operating businesses. I build production quality, reliable, high quality automations that connect all your different tools and systems, save you time from manual work, and drive more revenue to your business. I'm a Retell Certified Gold Partner, present regularly at the Claude Code LA community, and live in Claude Code daily building agentic workflows, voice agents, CRM automations, and Claude implementations for clients across healthcare, legal, and ops-heavy SMBs. Most freelancers list tools. I focus on outcomes: leads captured instead of going to voicemail, customers reactivated instead of churning silently, daily action lists your team actually opens, reports your executives actually read. Recent results: 81 new patients and $1M+ in billed care, 6 months. A 3-location vascular surgery practice was losing patients every time a call went to voicemail. I built a bilingual, HIPAA-compliant AI receptionist across all 3 locations. Checked against the practice's records: 62 of the 81 called during business hours, and 31 went on to a procedure. Live since February. See $500K+ added to a referral pipeline, 1 month, zero SDRs hired. A digital health company needed a physician referral network without growing headcount. I deployed an outbound AI voice campaign that navigates phone trees, books lunch-and-learns with scheduling coordinators, and captures structured outcome data on every call. 2,000+ offices reached, 20+ in-person physician meetings, 100+ warm leads logged. See portfolio. What I build: ✅ Voice AI: inbound receptionists, outbound campaigns, IVR navigation, HIPAA-aware logging, bilingual ✅ Lead capture and reactivation: missed-call recovery, dormant lead outreach, instant follow-up ✅ CRM and lifecycle automation: pipeline stages, SLA reminders, dedupe, alerts, reporting ✅ Claude-powered workflows: classification, summarization, structured outputs, tool-calling agents ✅ Multi-source data pipelines: enrichment, dedupe, monthly recurring delivery ✅ AI education and fluency: teaching teams and executives to adopt AI and move beyond prompting Services: Claude Implementations and Agentic Workflows Claude Code projects, tool-calling agents, MCP servers (community + custom), production deployments on Modal, GCF, Vercel, Railway. Lead Capture, Reactivation, and CRM Automation Inbound capture, enrichment, CRM, instant follow-up (email/SMS/voice). Missed-call recovery often pays for the build alone. Works with HubSpot, Notion, Airtable, Salesforce, GHL, custom DBs. Voice AI (Inbound and Outbound) Inbound receptionist, intake, scheduling, after-hours answering. Outbound campaigns, lead qualification, appointment reminders. Twilio SIP, Studio flows, IVR, A2P 10DLC SMS compliance. HIPAA-aware architecture. Retell (Certified Partner), Vogent, 11Labs. Reporting, Dashboards, and Custom Builds Multi-source data pipelines (Shopify, Meta, Klaviyo, NPPES, scrapers). Automated weekly/monthly reports with Claude-generated commentary. Executive dashboards on Firebase or Next.js. PDF, Excel, and PowerPoint automation. AI Education and Enablement 1:1 executive coaching on where AI fits and how to lead adoption. Team workshops on Claude, Claude Code, and agent building. Operator deep-dives on MCP, tool-calling, and production deployment. Every engagement ends with shipped artifacts built on your stack with your data. How I work: scope the workflow with you, build in your accounts (no vendor lock-in), test with real data and failure scenarios, deploy with monitoring and a runbook your team can actually use. Optional retainer for ongoing tuning and optimization. Tell me your stack and the workflow you want automated. What triggers it, what should happen, what success looks like. I'll reply with a build plan and what I'd ship first. My best-fit clients are operators and small-to-mid teams who want AI that ships, not another flashy demo. Especially strong fit if: You're losing leads/calls/customers and want the leak plugged this month You want someone who's actually shipped Claude and voice in production, not just talked about it You'd rather own the system in your accounts than be locked in to a vendor You want a builder who's also been the operator (I've been on your side of the table for 15 years) You'd rather pay for outcomes than hourly tinkering Send me a message, tell me your stack (or what you don't have yet) and the workflow you want automated!